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RYDES FAQ
Getting Started
4
How do I get a RYDES account?
How can I change my RYDES password?
What can I do if my account gets blocked?
Can my company see which trips I take?
Sustainability
3
How does RYDES calculate CO2 emissions?
How does RYDES offset emissions?
Where can I find my CO2 consumption?
Operators
2
Do I need an account for all mobility provider I want to use?
Which mobility operators can I use with RYDES card?
Payments
5
How can I pay with my RYDES budget?
What happens to my remaining budget the end of the month?
Where can I see my past transactions?
Why is my card blocked?
Can I use my RYDES card abroad?
Deutschlandticket
6
Is there anything special about the Deutschlandticket in the RYDES app?
I already have a yearly subscription/ 49€ ticket with another provider, can I cancel it and switch to the RYDES Deutschlandticket?
Do I need to buy the Deutschland ticket every month?
What if my company does not offer the Deutschlandticket in the RYDES app?
What happens if I don’t have phone reception, how do I access my ticket?
View all 6
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