RYDES

Getting Started 4

• How do I get a RYDES account?
• How can I change my RYDES password?
• What can I do if my account gets blocked?
• Can my company see which trips I take?

Sustainability 3

• How does RYDES calculate CO2 emissions?
• How does RYDES offset emissions?
• Where can I find my CO2 consumption?

Operators 2

• Do I need an account for all mobility provider I want to use?
• Which mobility operators can I use with RYDES card?

Payments 5

• How can I pay with my RYDES budget?
• What happens to my remaining budget the end of the month?
• Where can I see my past transactions?
• Why is my card blocked?
• Can I use my RYDES card abroad?

Deutschlandticket 6

• Is there anything special about the Deutschlandticket in the RYDES app?
• I already have a yearly subscription/ 49€ ticket with another provider, can I cancel it and switch to the RYDES Deutschlandticket?
• Do I need to buy the Deutschland ticket every month?
• What if my company does not offer the Deutschlandticket in the RYDES app?
• What happens if I don’t have phone reception, how do I access my ticket?

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